DIN EN ISO 9001
ISO 9001 specifies requirements for a quality management system (QMS). Our Quality Management Guide explains the basic processes and objectives in order to meet the customer requirements and the legal/regulatory demands.
Our primary purpose is to ensure customer satisfaction, starting with the implementation of a new customer and resulting in the error-free and timely delivery.
The four main processes of our organization are subject to the PDCA cycle (Plan - Do - Check - Act).
- Responsibility of administration
- Management of resources
- Product realization (our service)
- Measurement, analysis and improvement
With continuous monitoring of the impact of inputs into our system and their evaluation, we achieve a continuous improvement process. Thus we increase customer satisfaction.
Our weekly calculated distribution error rate attests us the benefits of the further use and continuous improvement of our QMS.
Error rate 2013: 0.033%
588,000 shipments with 1,536,000 items
(customary value in this line of business: 0.1-0.3%)